Contact our technicians in the workshop and they can advise you on what you need to order.

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The timings for our services can vary depending on demand, and turnaround time is detailed on the main service page and point of purchase.

Once we receive your product, it can take up to 6 weeks to complete the wash and repairs. We will keep you updated on the progress of your order as we work on it.

Unfortunately not. Our wash & repair service only covers Mountain Equipment products.

If you need to return your item to have a tear repaired, a panel replaced, or the zip slider changed, we will try to match the colours to your original product.

However, we may not always have the exact colour available, so we will do our best to match the colour as closely as possible.

Please ensure your item is clean, washed, and ready for our team to handle and repair. Please also ensure pockets have been emptied.

Dirty or soiled products will be returned to you without completing the repair. 

Unfortunately not. Currently, the Mountain Equipment Wash & Repair service is only open to UK customers.

Mountain Equipment strives to give your items a new lease of life, but slight modifications in colour, material, and hardware may be necessary for repairs. If there are going to be major changes in how the product will look we will get in touch with you.

After purchase you will be contacted by email with detailed instructions on how to return the product to us. We cover this cost and provide a pre-paid Royal Mail delivery service.

From this point, we will update you on the progress of your order and ship it back to you.

If we receive an item that is beyond repair, we will get in touch with you to explain the situation. Similarly, if the repair cost for an item is significantly higher than what you have paid, we will also contact you to discuss the available options.